Shipping Information

MEGAWHEELS shipping

Thank you for shopping on MEGAWHEELS official website.

We value each and every customer, and customer satisfaction is always our top priority. We are trying our best to expedite the process so that the customer can receive the package as soon as possible. Your patience and kindly cooperation will be appreciated.

Processing time

Orders will be processed within 1-2 working days.

Shipping time

We will delivery your order to you as soon as possible while keeping it safe. The shipping time is 2-7 working days. We provide local FedEX, UPS, USPS, DHL or Yodel delivery company. We offer free shipping, and no tax is needed.

Warehouse and shipping country

1. United States warehouse

    The warehouse is located in California and New Jersey, we can ship to the mainland of America (Hawaii, Alaska excluded) from the warehouses. We normally use FedEx, UPS and USPS in America.

    2. Germany warehouse

    The warehouse is located in Frankfurt (DE), we can ship to the whole EU countries from this warehouse. For example, Germany, France, Italy, Spain, Poland, Czech, Belgium, Luxembourg, Slovakia, Hungary, Austria, Netherlands, Denmark, Ireland, Sweden, Bulgaria, Latvia, Finland, Slovenia, Portugal, etc. We normally use DHL and DPD when shipping to EU customers.

    3. United Kingdom warehouse

    The warehouse is located in London, we can ship to UK from this warehouse. We use Yodel, Hermes as shipping methods.

    4. Japan warehouse

    The warehouse is located in Tokyo, we can ship to Japan by using 日本佐川 local shipment.

    Shipping not available to:
    - P.O. Boxes
    - APO Addresses
    - Hawaii / Alaska
    - Puerto Rico
    - Military District
    - Virgin Islands
    - Remote islands

    Shipping during holiday

    Due to the high volume of orders during November and December please allow extra business days for order processing and delivery.

    Although we try our best to deliver your order as soon as possible. Orders placed before December 18 will only be guaranteed for delivery before Christmas. But for orders placed after December 18th, we cannot guarantee delivery before Christmas. 

    Delivery Terms

    1. You can cancel order before package shipped (the tracking number is updated on the website). However, you need to pay extra $50- $60 shipping fee for canceling order if the package has been shipped out.

     2. If delivery fail due to customer's wrong shipping address, customer need to pay extra $50 - $60 as shipping fee for failed shipment.

    3. Refused packages (except items damaged during transit) will be charged a 10% re-stock fee.

    4. Most deliveries occur between 8am and 8pm and, if signature is required, must be signed for delivery. 

    5. For package that signature is not required, you need to track and pick up the package in time after the package is delivered and left at front door or some places else to prevent parcel loss. 

    Items damaged, loss or stolen

    Items damaged during shipping: Although we take every reasonable precaution to ensure that the product is well packaged, damage may still occur during shipment from our warehouse to your destination. If your product is damaged in transit, please contact us and the shipping company immediately. Freight-related damage must be reported to the freight company and to us within 7 days after delivering the package. Take some pictures of the damage and ask the shipping company for a confirmation or claim number. Do not throw the original packaging away.

    Items lost -Stuck in transit: If the package is stuck in transit for over 7 days, please contact us for help. We will report it to the warehouse and check (investigate) what was happening to the package. If the item was lost in transit or returned to the sender for some reasons, we will give you a solution (replacement or refund) within one week time.

    Items stolen: If the package was shown delivered but you didn't get it, please check and see whether it was delivered by your family or neighbors. And at the same time, report it to us. The postman may usually take a picture to show where the package was left, we will send it to you. And if there is camera around, we suggest you watch the recorded video to find out who has taken your parcel. Anyway, you need to track and pick up the package in time after the package is delivered and left at front door or some places else to prevent parcel loss. 

     

    Other warm Tips:

    1. The shipping times can be affected by variable hot season or public holidays. If you have not received your package based on the above estimates, please feel free to contact us for help.
    2. Shipping times will be affected during public holidays; manufacturers and couriers will limit their operations at these times. Unfortunately, this is outside of our control. Normal service resumes immediately after each holiday.
    3. It can take a few days to follow order shipment before the Tracking number becomes active on the courier's system. If the information has not appeared on the courier's website, please try again later.
    4. All estimated/typical delivery time are derived from real world data collected from past orders. They are approximate times for reference only.

    View more about warranty and refund.

    Note: If you need to pay for a price difference to change a scooter with higher performance or pay for the extra shipping fee, you can pay it here: shipping fee.