E2 Electric Scooter

1. Warehouse: America, Germany and United Kingdom

2. Ship to: America, European countries and United Kingdom

3. Fulfillment time: 1 business day

4. Shipping method: UPS, DHL, and Hermes 48 service

5. Delivery time: About 2-7 days

Thank you for shopping on MEGAWHEELS official website.

We value each and every customer, and customer satisfaction is always our top priority. We are trying our best to expedite the process so that the customer can receive the package as soon as possible. Your patience and kindly cooperation will be appreciated.

Processing time

Orders will be processed within 1-2 working days.

Shipping time

We will delivery your order to you as soon as possible while keeping it safe. The shipping time is 2-7 working days. We provide local FedEX, UPS, USPS, DHL or Yodel delivery company. We offer free shipping, and no tax is needed.

Warehouse and shipping country

1. United States warehouse

The warehouse is located in California and New Jersey, we can ship to the mainland of America (Hawaii, Alaska excluded) from the warehouses. We normally use FedEx, UPS and USPS in America.

2. Germany warehouse

The warehouse is located in Frankfurt (DE), we can ship to the whole EU countries from this warehouse. For example, Germany, France, Italy, Spain, Poland, Czech, Belgium, Luxembourg, Slovakia, Hungary, Austria, Netherlands, Denmark, Ireland, Sweden, Bulgaria, Latvia, Finland, Slovenia, Portugal, etc. We normally use DHL and DPD when shipping to EU customers.

3. United Kingdom warehouse

The warehouse is located in London, we can ship to UK from this warehouse. We use Yodel, Hermes as shipping methods.

4. Japan warehouse

The warehouse is located in Tokyo, we can ship to Japan by using 日本佐川 local shipment.

Shipping not available to:
- P.O. Boxes
- APO Addresses
- Hawaii / Alaska
- Puerto Rico
- Military District
- Virgin Islands
- Remote islands

Shipping during holiday

Due to the high volume of orders during November and December please allow extra business days for order processing and delivery.

Although we try our best to deliver your order as soon as possible. Orders placed before December 18 will only be guaranteed for delivery before Christmas. But for orders placed after December 18th, we cannot guarantee delivery before Christmas. 

Delivery Terms

1. You can cancel order before package shipped (the tracking number is updated on the website). However, you need to pay extra $50- $60 shipping fee for canceling order if the package has been shipped out.

 2. If delivery fail due to customer's wrong shipping address, customer need to pay extra $50 - $60 as shipping fee for failed shipment.

3. Refused packages (except items damaged during transit) will be charged a 10% re-stock fee.

4. Most deliveries occur between 8am and 8pm and, if signature is required, must be signed for delivery. 

5. For package that signature is not required, you need to track and pick up the package in time after the package is delivered and left at front door or some places else to prevent parcel loss. 

Items damaged, loss or stolen

Items damaged during shipping: Although we take every reasonable precaution to ensure that the product is well packaged, damage may still occur during shipment from our warehouse to your destination. If your product is damaged in transit, please contact us and the shipping company immediately. Freight-related damage must be reported to the freight company and to us within 7 days after delivering the package. Take some pictures of the damage and ask the shipping company for a confirmation or claim number. Do not throw the original packaging away.

Items lost -Stuck in transit: If the package is stuck in transit for over 7 days, please contact us for help. We will report it to the warehouse and check (investigate) what was happening to the package. If the item was lost in transit or returned to the sender for some reasons, we will give you a solution (replacement or refund) within one week time.

Items stolen: If the package was shown delivered but you didn't get it, please check and see whether it was delivered by your family or neighbors. And at the same time, report it to us. The postman may usually take a picture to show where the package was left, we will send it to you. And if there is camera around, we suggest you watch the recorded video to find out who has taken your parcel. Anyway, you need to track and pick up the package in time after the package is delivered and left at front door or some places else to prevent parcel loss. 

Other warm Tips:

1. The shipping times can be affected by variable hot season or public holidays. If you have not received your package based on the above estimates, please feel free to contact us for help.
2. Shipping times will be affected during public holidays; manufacturers and couriers will limit their operations at these times. Unfortunately, this is outside of our control. Normal service resumes immediately after each holiday.
3. It can take a few days to follow order shipment before the Tracking number becomes active on the courier's system. If the information has not appeared on the courier's website, please try again later.
4. All estimated/typical delivery time are derived from real world data collected from past orders. They are approximate times for reference only.

View more about warranty and refund.

Note: If you need to pay for a price difference to change a scooter with higher performance or pay for the extra shipping fee, you can pay it here: shipping fee. 

Thanks for shopping on our website! If you have any question, feel free to contact us on below form, or through the following mailbox.

1. Seek After-sales service

First, please let us know the online platform where you bought the scooter from, as well as the order number, so we can find the order quickly. Then the relative service will follow up and give you a solution.

• For order from our official website (megawheels.com), please send an email to support@megawheels.com. 
• For order from our Amazon store, please send an email to m_scooter@hotmail.com.
• For order from our eBay store, please contact and send an email to ebay-support@megawheels.com.
• For order from other online store and seller, please contact the seller directly, they will have the responsibility to solve the problem for you.

Please be noted that the order number is must needed, or we can't find your order and go forward with the after-sale service, hope you can understand.

Address: Shenzhen, CN

Headquarter: MEGAWHEELS

2. Before-sales questions

If you have any question for the product or service before your purchasing, feel free to contact us by sending an email to support@megawheels.com.

12-Month Warranty

1. All electric scooters of MEGAWHEELS and LEQISMART are covered by our manufacturer's 1-year all-inclusive warranty for all manufacturing defects to the original owner.
 
2. This Warranty starts on the date of your purchase and lasts for one year ( the “Warranty Period” ). Please note that the warranty applies to the initial purchaser only. The Warranty Period is not extended if the Product is repaired or replaced.

3. For orders that are fully refunded as a result of a dispute, the customer's scooter will no longer be eligible for any services provided by us.

Warm tip: Please be noted that the accessories/parts on our website don't support return or refund (we shipping the wrong item will be excluded), so make sure it is the correct part that you need before purchasing. 

Warranty targeted audience

All quality-related defects on items sold directly on our official website, Amazon store, eBay store and our authorized distributors are covered by the 12-month warranty from megawheels.com.

This warranty is provided only to the original customer of the product and is not transferable to subsequent customers.

Limited warranty doesn't cover

1. Warranty service will be not honored if the damage is caused by human.
2. It is normal circumstance for the battery capacity fading with time goes by, so it is excluded out of the warranty coverage.
3. Water damage, wear and tear are not be covered by this warranty.

Warranty claims process

For any warranty request, please send an email to support@megawheels.com. Proofs of purchase and photos or videos of the damaged product are required with any warranty request. Before making a warranty claim, we suggest that you contact us through email as there may be a simple fix for your problem.

We will not replace any part without first seeing photos or video of the damaged product. Customers need to provide us with evidence by email. Valid warranty claims will be processed through  MEGAWHEELS within 1 years of initial purchase. 

If the order is purchased through the authorized distributors (except for megawheels.com, Amazon and eBay), we suggest you contact the seller directly and request a warranty. Then the seller will forward the request to us and we will offer a solution for the seller and to you. 

Shipping Damage Claims

In rare cases, received items may be damaged during transportation. If shipping damage occurs, please contact us through email and provide us with photo or video proof.

Note: We will not accept shipping damage claims made after 7 days of receipt of the product.

Repair service and process

For repair service, we can offer free replacement parts or sending back for repair. Between the two options, sending free replacement parts will be our first choice. After receiving the photos or video of the damaged product, we will diagnose the problem for you. 

If it can be fixed by replacing parts, we will send you the scooter parts for replacement. For example, the charger, rear mudguard /fender, motor, controller, driven wheel, accelerator throttle etc. (Note: we can not ship battery for replacement because of logistics restriction reason. If it is battery problem, need to return and get the battery replaced).

If it can not be fixed by replacing parts or the customer can't repair it, we will create a shipping label for the customer, so the customer can use the shipping label to return the scooter to our repair office and get it repaired.

The customer should pack the scooter well (include all accessories) with the original box (we suggest you keep the box when unboxing, in case you should need it for returning), print the shipping label and contact the logistics company to pick up the package and return it to our repair office. 

The shipping label has 30-day of validity, so you have to use it to return the electric scooter within 30 days after the date you get the shipping label from us. Or the shipping label will be expired and invalid.

Usually, the repair process will take 1-2 weeks time after it is received by the repair office. And after it gets repaired, we will send it back to you immediately. If the shipping address changed, please update it to us in time. 

Limitation of Damages

Except to the extent prohibited by applicable law, Megawheels shall not be liable for any incidental, indirect, special, or consequential damages, including without limitation, loss of profits, revenues or data, in connection with any breach of express or implied warranties or conditions or under any other legal theory, even if Megawheels has been advised of the possibility of such damages. Some jurisdictions do not allow the exclusion or limitation of special, indirect, incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Return

1. Non-defective /No-longer needed products

If you are not satisfied with the purchased product, Megawheels' return policy allows you to return the product purchased in an authorized channel within 30 days from the date of receipt of the shipment.

Please contact us immediately by sending an email to support@megawheels.com to obtain the return address or return label. Customer need to responsible for the return shipping cost of the package that shipped by customer themselves or the cost for return shipping label that we offered.

Once the returned items are returned to Megawheels' warehouse for inspection, the refund or exchange process will begin. (Note: 30 days return policy returns must include all accessories.)

All electric scooter accessories that sold on megawheels.com are not supported to return.

2. Defective products

If the product is defective within 30 days from the date of receipt of the goods, you can contact us at support@megawheels.com to apply for a return. Send us the order number, photos or short video to show the malfunction, and after the malfunction is confirmed by our team, we will send you a shipping label and begin the return process.

For defective products, Megawheels will be responsible for the return shipping costs. And after the returned package is delivered, customer can then require for a replacement or refund.

3. 30-days return policy

• All accessories must be included in the box for when returning the item.
• Return requires original packaging.
• The refund or replacement will be handled upon receipt of the return package at the warehouse.
• For non-defective products/No-longer needed Products, buyer is responsible for return shipping costs. We will deduct the shipping fee $50-$60/pc when we are making a refund.
• For defective products, Megawheels will be responsible for the return shipping costs.
• Refund time limit -We will not be able to accept a full refund after 30 days. 
• The return has 30 days (from the date the RMA/ shipping label was created) validity. If customer didn't return the product after 30 days from the date of receiving the shipping label, the return is invalid.

If the product does not meet the above requirements, it may be refused to return.

Refunds

Megawheels provides you with a 30-day quality satisfaction guarantee period. Customer can return the product and get a refund within 30 days after the original delivery date.

Refund terms

• Quality issues: Full refund or replacement.
• Receiving wrong items: Full refund or replacement.
• If accessories are damaged or lost, we will send corresponding accessories for free or accept partial refund.
• If the package can not be delivered or lost, we accept re-send or full refund.
• Customers cancel the order before the package is shipped, we accept full refund.
• If delivery fail due to customer's wrong shipping address, lead to the product be sent to other people, the customer should be responsible for it. If the product is returned to us, we will deduct $50 - $60 as shipping fee for failed shipment when arranging a refund.
• If the customer refuses to accept the package due to non-quality issues or does not want the package. We will deduct the shipping cost $50-$60 at the time of refund or the customer needs to pay an additional $30 to resend.
• Difference price refund: We will not refund the price difference due to the promotion on our website. We will not refund the price difference if the customer forget to use the discount code or use the wrong code before checkout.

Compensation time limit

For returned items or exchanged items, we need to process the solution within 2-5 working days after receiving your item.

After this time, the refund time range is as follows:

1. Paypal account refund: up to 48 hours
2. Credit card refund: 7-14 business days