FAQ

Orders & Reservations

  • Choose the product that you want to buy and the correct warehouse; If you are from America, you should select product in our US warehouse, and if you are from EU countries, you should choose products in our Germany warehouse.

  • Select the color and quantity of the product;

  • Fill in the recipient's address and other information;

  • Finish the payment;

Most of our orders are shipped from local warehouse with express in Europe & USA markets, so the processing will required a 2- 4 work days before you get your order after your payment confirmed. For other markets, You should email us before dropping an order.

Currently we accept Paypal, credit card as payment methods.

We offer Free Tax service, so you don't need to pay for any tax to get the product from us.

Products

The highest speed of this product can be 12km/h;

  • Flights: While some airline carriers may allow the hoverboard as a carry-on, we do NOT recommend it. Please refer to your individual carrier regarding their guidelines on what they will allow for carry-on or checked luggage.

  • Places: Some cities or states have restrictions against this type of vehicle/mobility device. But there might be places  where you can ride your hoverboard. If you have doubt at it, feel free to check out on Google or with your local news.

Enter http://www.ul.com/, fill in the UL code of our product, the result will come out.

We can use the hoverboard for about 2 -3 hours after the full charging, it depends on the weight and speed, etc;

Usually it takes three hours to fully charge the product. Please kindly noted that the products are not allowed to be charged overnight in case of potential danger.

Tutorial

The Two wheels self balance hoverboard is easy to learn. In about 5 minutes you will get the hang of it and in 30 minutes you will begin to master it. You can follow the steps: activate the built-in learning mode to reduce the speed while you learn the basics. Once you have the steering down, simply turn it off and go full throttle. In short, it’s NOT HARD AT ALL! You will step onto the hoverboard  and try to balance, but it’s doing the balancing for you… You will be running circles around everyone in no time at all.

  • Put the hoverboard on the horizontal floor or table, power it off;

  • Long press the power button and keep your finger on it, the indicator light on the hoverboard will be on and flash for 5 times and come out a beep voice;

  • Release your finger, the indicator light will keep on, and then press the power button to power it off.

  • Power on the hoverboard again, the balance is adjusted;

Press the power button twice quickly, then the hoverboard will come out a beep voice, it is finished; And if you want to switch it back, operation is the same.

Maintenance

Contact the customer service via email, and tell us the details of the problem, we will guide you to solve it very soon;

You can contact the customer service if you have to return the infective product, then we will create the shipping label and send it to you, we will cover the shipping fee by using the shipping label;

You can easily get help by contact us via email or telephone through our official website. And we also have after-sales spots in USA, UK, France, Germany and Spain. Relevant info are listed on the website page, you can check it for more details.

Yes, we do offer 2 year limited warranty. Please check the warranty page for more details on the official website.

Warm Tips: If you can't find the exact answer above, you can contact our customer service directly via email at support@megawheels.com